Shipping policy

Thank you for shopping with BackHero™.
We are committed to delivering your order quickly and securely.
Please review our shipping policy below.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
You will receive a shipping confirmation email with tracking details once your order has been shipped.

2. Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• Canada: 8–15 business days

• United Kingdom: 8–15 business days

• Australia: 10–17 business days

Please note that delivery times may vary depending on customs, weather, or carrier delays.

3. Tracking

Once your order is shipped, you will receive an email with your tracking number and a link to track your package online.

4. Shipping Costs

Shipping costs are calculated at checkout.
We often offer free shipping promotions for certain regions or minimum order amounts.

5. Wrong Address

Please make sure your address is correct before confirming your order.
We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

6. Lost or Delayed Packages

If your package hasn’t arrived after 30 business days, please contact us at cesarmendez0862@gmail.com, and we’ll help you track or replace it.

7. Customs and Duties

Customers are responsible for any import duties, taxes, or customs fees that may apply in their country.

8. Contact Us

For any questions or shipping concerns, please reach out to:
📧 cesarmendez0862@gmail.com